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FAQ

1. The item I want is sold out. Are you getting any more in ?
We usually have a single piece of a particular craftt in a particular design. That is because of the unique nature of our crafts i.e they are all handmade. A product that has been sold out is usually not available immediately. However, we would request you to send us an e-mail mentioning the Code and we will try to get you the required product as early as possible and inform you about the availability.

2. Do you ship your your products internationally?
Yes, we ship all our products  to any country in the world.

3. What forms of payment of do you accept?
Credit cards: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVERY or Wire Transfer or Pay Pal

4. Is it safe to buy  products through my credit card?
It is very safe to buy our products through your credit card in our web site.

5. Return Policy
Please view our return policy.

6. What is the mode of shipment?
Normally the goods are being shipped by Standard Internationally Operational Courier services ( DHL, TNT, EMS and FEDEX).

7. How are goods packed?
Good are properly packed in boxes to avoid any kind of damage.

8.How much time do you take to deliver after the payment has been made?
We shall deliver your handicrafts within 3-5 business days internationally of securing your payment or according to destination the delivery time depend.

9. Can I track my shipped order?
Yes you can track your shipped order. We will send you tracking number as soon as we dispatched you order through email so that you can Track the delivery status.

10. Can I cancel my order?
You can only cancel orders that are yet in the ‘Processing’ or 'Processed' phase, ie., while we have received the order and are ready to send the same. Once you order has entered the 'Processed' status, we will not be able to cancel your order.

11. Is my credit card number number secure?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

If you need any further information please feel free to write to us a info@himalayancashmerepashmia.com